Today’s homes are being constructed to be as energy efficient as possible. That means that they are very tight. When water enters this environment and is not dealt with correctly, the problems that may occur are almost endless: the “color” (stain) in wood furniture can cause permanent stains; carpets may need to be replaced; furnishings can be permanently damaged; damage to walls and ceilings can be permanent; and the possibility of microbial growth can become a real concern.
All of this and more can result from just a little water. A broken pipe can occur at any time and in any part of the house. When this happens on an upper level, however, the need for expediency is even more important, and a homeowner certainly wants a true restoration professional when such an event occurs.
Houses today are built in all styles and methods throughout the country. In some areas, it is common practice to place hot water heaters and air conditioning systems in attic spaces. In other parts of the country, it is common to have washers and dryers installed on the second story for the convenience of the homeowner.
It is also becoming more common to have sprinkler systems installed in the ceilings of singlefamily homes and condo units. Even plumbing lines are installed through the ceiling. Multiple family dwellings are also becoming more popular than ever before. These “newer” structural items, along with the usual plumbing from bathrooms and other water sources on upper levels indicate that a water loss from an overhead or upper level water source has the potential to present a very serious water damage claim, which could become extensive if not mitigated promptly and correctly by a restoration professional.
Upon arriving at the damaged home, it is important that the restoration professional properly evaluate the potential safety issues. The potential for electrical problems are of the utmost concern. Ceiling light fixtures are common and present a significant potential hazard from an overhead water source. A restoration professional will alert the property owner whenever a professional electrician is necessary to address this concern. Damaged drywall on the ceilings may present a danger of falling. It needs to be addressed promptly.
It is necessary to protect everyone who enters the structure. There are also, of course, the potential trip-hazards as a result of fallen debris. It is a function of the restoration professional to protect individuals in this environment.
After addressing the safety concerns, the contents and furnishings within the home need to be protected. Water coming from above can cause serious damage to upholstered furniture, electronic devices, decorative furnishings, and other personal items.
Water can cause damage in many ways, including electrical shorts, corrosion, and promoting the growth of microorganisms. The longer left untreated, the more damage will occur. Furnishings need to be protected or removed from the site. A restoration professional will remove debris from the items, move them to unaffected areas, and will ensure the safe handling of such items. If the damage is severe enough, arrangements will be made to move the items to an off-site location for appropriate cleaning and drying.
The next step is to find the path of the water. A restoration professional knows that water will find the path of least resistance through the home. It will continue to flow until it encounters a barrier to stop it. Plumbing and electrical lines are run between the levels, and these openings in the floors and wall systems allow for the flow of water, in addition to seepage through the flooring materials. When water comes to a horizontal surface, it will flow on top of the surface until it finds a way through.
With the appropriate moisture detection tools, a restoration professional will evaluate all surfaces for moisture and treat them accordingly. It will sometimes be necessary to cut open the drywall to allow for proper drying, especially if there is blown insulation inside the wall. The water must be found and removed.
Often wallpaper can be a problem. If it is vinyl wall covering, it will act as a vapor barrier and prevent moisture from evaporating from the wall and wall cavity. It may need to be removed or “perforated” to allow
for proper drying. True paper wall coverings may become permanently stained. When the glue gets wet, many types of wall coverings may release from walls.
Vinyl flooring may also pose a similar problem and necessitate removal. If the sub-floor beneath these floor coverings gets wet, there is no easy way to dry it necessitating the removal of the flooring. A restoration professional will utilize both non-penetrating meters and penetrating meters along with visual examination to locate the water. Finding where the water is becomes the most important part of the restoration process. It is necessary to dry all structural components prior to starting the rebuilding process. A restoration professional will also know that the entire job requires constant monitoring. The structural materials need to be checked at least daily to ensure that drying is taking place properly. Equipment may need to be relocated or repositioned to address specific problem areas. To avoid further damage and to ensure proper drying, a restoration professional will visit the job site daily, at a minimum, armed with moisture detection devices and will check and recheck the progress of the drying, making any necessary adjustments to the drying system in place. Water damage as a result of upper level sources poses unique problems. A restoration professional for proper drying. True paper wall coverings may become permanently stained. When the glue gets wet, many types of wall coverings may release from walls. Vinyl flooring may also pose a similar problem and necessitate removal. If the sub-floor beneath these floor coverings gets wet, there is no easy way to dry it necessitating the removal of the flooring.
A restoration professional will utilize both non-penetrating meters and penetrating meters along with visual examination to locate the water. Finding where the water is becomes the most important part of the restoration process. It is necessary to dry all structural components prior to starting the rebuilding process. A restoration professional will also know that the entire job requires constant monitoring. The structural materials need to be checked at least daily to ensure that drying is taking place properly. Equipment may need to be relocated or repositioned to address specific problem areas. To avoid further damage and to ensure proper drying, a restoration professional will visit the job site daily, at a minimum, armed with moisture detection devices and will check and recheck the progress of the drying, making any necessary adjustments to the drying system in place.
Water damage as a result of upper level sources poses unique problems. A restoration professional must become a detective. They must find the water; not just the obvious locations, but also the hidden water damage must be found. Water, if left untreated, will cause further problems. Mold can potentially become an issue. The structure must be properly dried utilizing professional meters and equipment to achieve a balanced drying system. A restoration professional will be able to find the water, dry it out, and return the property to a pre-loss condition rapidly and efficiently.
866-944-PURO (7876)
Northeast Ohio's "Paramedics of Property Damage"
Tuesday, July 27, 2010
Flooded Basement Cleanup in the Cleveland Area of Ohio
We provide emergency cleanup and repair services for flooded basements to help return your property to normal as fast as possible. We have been Northeast Ohio's leader in disaster recovery, with one sole focus, complete customer satisfaction. Our teams of IICRC technicians are experts in cleaning up wet, water damaged basements. Using state of the art equipment we can begin to extract water and create a cleanup plan of action even with severe flooding damages.
Property disasters can come in all shapes and sizes. Water damage to your home is often caused by a mechanical breakdown such as a burst pipe or broken sump pump. During these cases water damage can be minimal or severe, depending on how long the breakdown goes unnoticed. During heavy rains and severe storms, the potential for basement flooding grows exponentially. Sometimes owning a basement often involves the challenges of unwanted water.
Property owners who live in areas with a larger potential for home flooding are encouraged to explore flood insurance to protect their contents. Unexpected basement floods can quickly cause thousands of dollars in property damages to your home and contents.
Cleaning up and repairing a water damage basement as soon as possible is highly recommended. The best way to ensure your property does not have long term problems such as mold or mildew is to have the water damages cleaned up quickly and the damaged area dried out thoroughly. Removing the excess moisture is a critical part of the cleanup process as it is the best defense against mold growth. From flood and storm water to a faulty household appliance, unwanted water is one of the greatest threats to your property. PuroClean has the experience, technology and response you need to restore your property and get your life back on track.
If you hire cleanup or repair contractors, be sure they are qualified. Be wary of people who drive through neighborhoods offering help. Check references.
Call 866-944-PURO (7876)
When engaging in the disaster scene yourself, and fter the water/sewage has receded, make certain all electrical equipment has been completely disconnected. Flush the floors and walls with water from a hose and then wash the floors and walls with detergent and hot water. Wear plastic disposable gloves and clothing that can be discarded.
Property disasters can come in all shapes and sizes. Water damage to your home is often caused by a mechanical breakdown such as a burst pipe or broken sump pump. During these cases water damage can be minimal or severe, depending on how long the breakdown goes unnoticed. During heavy rains and severe storms, the potential for basement flooding grows exponentially. Sometimes owning a basement often involves the challenges of unwanted water.
Property owners who live in areas with a larger potential for home flooding are encouraged to explore flood insurance to protect their contents. Unexpected basement floods can quickly cause thousands of dollars in property damages to your home and contents.
Cleaning up and repairing a water damage basement as soon as possible is highly recommended. The best way to ensure your property does not have long term problems such as mold or mildew is to have the water damages cleaned up quickly and the damaged area dried out thoroughly. Removing the excess moisture is a critical part of the cleanup process as it is the best defense against mold growth. From flood and storm water to a faulty household appliance, unwanted water is one of the greatest threats to your property. PuroClean has the experience, technology and response you need to restore your property and get your life back on track.
If you hire cleanup or repair contractors, be sure they are qualified. Be wary of people who drive through neighborhoods offering help. Check references.
Call 866-944-PURO (7876)
When engaging in the disaster scene yourself, and fter the water/sewage has receded, make certain all electrical equipment has been completely disconnected. Flush the floors and walls with water from a hose and then wash the floors and walls with detergent and hot water. Wear plastic disposable gloves and clothing that can be discarded.
Tuesday, July 13, 2010
Sewage Damage – Problems for Both Property and Health
Sewage damage can cause serious problems for both your property and the health of you and your family or employees. When wastewater enters your home or business, you have very little time to spare before bacteria, fungi and viruses start to spread. Once your health concerns have been addressed, PuroClean Professional Services is available 24 hours a day, 7 days a week to help minimize your personal property loss and protect any personal belongings that have been damaged by the sewage leak.
Our Sewage Damage Cleanup and Property Restoration include:
- carpets
- walls
- furniture
Coping with any kind of property loss can be devastating. It is an experience that affects families on both a material and emotional level with the loss of property as well as the loss of a sense of security and safety. We understand that responding to property emergencies is more than restoring the damage. Behind every loss is a homeowner who needs consolation or a business owner who is struggling to minimize downtime. We will work directly with your insurance provider to help get your home or business back in pre-catastrophic condition as quickly and painlessly as possible.
PuroClean Professional Services is proud to be referred to as, “Northeast Ohio’s Paramedics of Property Damage”.
440-748-7876
330-273-0003
Our Sewage Damage Cleanup and Property Restoration include:
- Sewage clean up and removal
- Leak repairs
- Disinfect and sanitize contaminated areas
- carpets
- walls
- furniture
Coping with any kind of property loss can be devastating. It is an experience that affects families on both a material and emotional level with the loss of property as well as the loss of a sense of security and safety. We understand that responding to property emergencies is more than restoring the damage. Behind every loss is a homeowner who needs consolation or a business owner who is struggling to minimize downtime. We will work directly with your insurance provider to help get your home or business back in pre-catastrophic condition as quickly and painlessly as possible.
PuroClean Professional Services is proud to be referred to as, “Northeast Ohio’s Paramedics of Property Damage”.
440-748-7876
330-273-0003
Tuesday, July 6, 2010
Insight on the issues of Mold In Homes; provided by PuroClean Professional Services
Mold continues to be in the news, somewhere in the nation, on a daily basis. Mold spores are, literally, everywhere and usually cause no concern. However, when the conditions are right, mold can begin to grow, and if that occurs inside of a home or other structure, it is always a concern and can be a real problem.
The molds that cause problems in homes need just three things to grow:
Food - Anything that used to be alive (wood, cardboard, paper, wool, silk, leather, etc.).
Temperature - These molds thrive in the range of 68°F to 86°F (the same range we typically keep our homes).
Water - Very little is needed. In fact, the Environmental Protection Agency (EPA) indicates that indoor humidity above 60% is sufficient to allow mold to develop.
Since our homes normally contain a lot of potential mold "food," and are normally kept at a temperature conducive to mold growth, all that is missing is water.
Water is also the most likely cause of damage to property across the nation. It includes everything from overflowing sinks, to leaky or broken pipes/hoses, to drain or sewer back-ups, to over-ground water from heavy rains or river/coastal flooding. If the water is in contact with any form of dirt (remember, flood waters certainly contain lots of "dirt"), then the growth can occur even more quickly since dirt always includes organic material - "mold food."
In all cases, water damage must be remediated quickly and thoroughly or it will result in mold growth. Complete drying, back to normal conditions, is very important since any excess moisture will result in mold growth.
Mold is often seen as obvious "growth" or even "discoloration" on materials like paper or wood. Colors can range from white to orange and from green to brown and black, and it gives off the well-known "musty/moldy" smell.
According to the Center for Disease Control (CDC),"The Institute of Medicine (IOM) found there was sufficient evidence to link indoor exposure to mold with upper respiratory tract symptoms, coughing, and wheezing in otherwise healthy people. The IOM also found limited or suggestive evidence linking indoor mold exposure and respiratory illness in otherwise healthy children."
The CDC recommends that all molds found in the indoor environment be eliminated, adding, "Generally, it is not necessary to identify the species of mold growing in a residence, and the CDC does not recommend routine sampling for molds." Since all molds have the potential to cause allergic or allergic like symptoms in people, especially highly susceptible individuals, they should be eliminated whenever they are found. Knowing the name of the mold does not change anything since the same safety precautions should be used whenever remediating mold, regardless of the "name."
Mold Prevention Tips
There is no practical way to eliminate all of the mold spores in an indoor environment. But there are many ways to help control moisture and mold growth in your home. The basic rule is: if you can see or smell mold, take steps to eliminate the excess moisture, and to clean and remove any mold. It is very important to quickly identify and correct any moisture sources before health problems develop.
Stop the Water
• Fix leaks in pipes and any damp area around tubs and sinks so mold spores don't have a growing environment.
• If you rebuild or remodel, do so with water resistant building materials such as tile, stone, deep-sealed concrete, waterproof wallboard, water-resistant glues, etc.
• Prevent seepage of water from the outdoors into your house. It's important to have rainwater from gutters or the roof drain away from the house. The ground around the house needs to slope away to keep the basement and crawl space dry.
• Ventilate any crawl space as much as possible to allow for thorough drying.
Keep It Dry
• Reduce the moisture in the air with dehumidifiers, fans and open windows or air conditioners, especially in hot weather. Do NOT use fans if mold may already exist; a fan will spread the mold spores.
• Try to keep the humidity in your home below 40%.
• In moisture-prone areas, consider easy-to-clean, water-resistant floor coverings, such as vinyl or stone tile.
• Reduce potential for condensation on cold surfaces by insulating.
Dealing with Mold
• If you discover mold, the first step is to find and eliminate the water source, as above.
• Then, if it is a small area (less than about 10 sq ft), and you feel comfortable, clean the mold with a detergent solution and thoroughly dry all materials.
• If it is larger than 10 sq ft, consider calling a professional mold remediation company, such as PuroClean, the Paramedics of Property Damage™. Our well-trained, professional technicians understand and apply industry standard approaches to remediate mold completely, while being as safe for your home and your family as possible.
Regardless of the circumstances - dealing with mold, water damage, fire/smoke damage, or biohazard remediation - call PuroClean Professional Services, the Paramedics of Property Damage™. For all property damage situations, we are standing by. We will mitigate the loss to prevent further damage and will then provide restoration services to return the property to a pre-loss condition as quickly as possible. PuroClean has a staff of well-trained professional technicians who provide the latest state-of-the-science services to all property damaged from water, fire, smoke, mold, and other disasters.
For help with mold and/or water damage concerns, call immediately!
440-748-7876
330-273-0003
The molds that cause problems in homes need just three things to grow:
Food - Anything that used to be alive (wood, cardboard, paper, wool, silk, leather, etc.).
Temperature - These molds thrive in the range of 68°F to 86°F (the same range we typically keep our homes).
Water - Very little is needed. In fact, the Environmental Protection Agency (EPA) indicates that indoor humidity above 60% is sufficient to allow mold to develop.
Since our homes normally contain a lot of potential mold "food," and are normally kept at a temperature conducive to mold growth, all that is missing is water.
Water is also the most likely cause of damage to property across the nation. It includes everything from overflowing sinks, to leaky or broken pipes/hoses, to drain or sewer back-ups, to over-ground water from heavy rains or river/coastal flooding. If the water is in contact with any form of dirt (remember, flood waters certainly contain lots of "dirt"), then the growth can occur even more quickly since dirt always includes organic material - "mold food."
In all cases, water damage must be remediated quickly and thoroughly or it will result in mold growth. Complete drying, back to normal conditions, is very important since any excess moisture will result in mold growth.
Mold is often seen as obvious "growth" or even "discoloration" on materials like paper or wood. Colors can range from white to orange and from green to brown and black, and it gives off the well-known "musty/moldy" smell.
According to the Center for Disease Control (CDC),"The Institute of Medicine (IOM) found there was sufficient evidence to link indoor exposure to mold with upper respiratory tract symptoms, coughing, and wheezing in otherwise healthy people. The IOM also found limited or suggestive evidence linking indoor mold exposure and respiratory illness in otherwise healthy children."
The CDC recommends that all molds found in the indoor environment be eliminated, adding, "Generally, it is not necessary to identify the species of mold growing in a residence, and the CDC does not recommend routine sampling for molds." Since all molds have the potential to cause allergic or allergic like symptoms in people, especially highly susceptible individuals, they should be eliminated whenever they are found. Knowing the name of the mold does not change anything since the same safety precautions should be used whenever remediating mold, regardless of the "name."
Mold Prevention Tips
There is no practical way to eliminate all of the mold spores in an indoor environment. But there are many ways to help control moisture and mold growth in your home. The basic rule is: if you can see or smell mold, take steps to eliminate the excess moisture, and to clean and remove any mold. It is very important to quickly identify and correct any moisture sources before health problems develop.
Stop the Water
• Fix leaks in pipes and any damp area around tubs and sinks so mold spores don't have a growing environment.
• If you rebuild or remodel, do so with water resistant building materials such as tile, stone, deep-sealed concrete, waterproof wallboard, water-resistant glues, etc.
• Prevent seepage of water from the outdoors into your house. It's important to have rainwater from gutters or the roof drain away from the house. The ground around the house needs to slope away to keep the basement and crawl space dry.
• Ventilate any crawl space as much as possible to allow for thorough drying.
Keep It Dry
• Reduce the moisture in the air with dehumidifiers, fans and open windows or air conditioners, especially in hot weather. Do NOT use fans if mold may already exist; a fan will spread the mold spores.
• Try to keep the humidity in your home below 40%.
• In moisture-prone areas, consider easy-to-clean, water-resistant floor coverings, such as vinyl or stone tile.
• Reduce potential for condensation on cold surfaces by insulating.
Dealing with Mold
• If you discover mold, the first step is to find and eliminate the water source, as above.
• Then, if it is a small area (less than about 10 sq ft), and you feel comfortable, clean the mold with a detergent solution and thoroughly dry all materials.
• If it is larger than 10 sq ft, consider calling a professional mold remediation company, such as PuroClean, the Paramedics of Property Damage™. Our well-trained, professional technicians understand and apply industry standard approaches to remediate mold completely, while being as safe for your home and your family as possible.
Regardless of the circumstances - dealing with mold, water damage, fire/smoke damage, or biohazard remediation - call PuroClean Professional Services, the Paramedics of Property Damage™. For all property damage situations, we are standing by. We will mitigate the loss to prevent further damage and will then provide restoration services to return the property to a pre-loss condition as quickly as possible. PuroClean has a staff of well-trained professional technicians who provide the latest state-of-the-science services to all property damaged from water, fire, smoke, mold, and other disasters.
For help with mold and/or water damage concerns, call immediately!
440-748-7876
330-273-0003
Wednesday, June 9, 2010
Saving Carpet After Water Damage - PuroClean
Can We Save Carpet?
A pipe breaks and water is everywhere. The policyholder calls the insurance agent and the restoration process begins. Timing is important. The sooner the policyholder makes the call, the quicker the response will be, and in most cases, the lower the total costs of restoration.
Though many issues can be discovered involving water damage, this article focuses on just one - the carpet. Of all the dollars spent on property claims, floor covering is by far the most expensive category. If we can save a large percentage of water-damaged floor coverings, the savings would be significant on a national scale.
CAUTIONING CUSTOMERS
As with any property damage, health and safety is of primary importance. The customer should be cautioned about slipping and falling on wet flooring, electrical hazards, contaminated water, and falling debris such as drywall or acoustical ceiling tiles. Some customers attempt to extract the water themselves. While this can be of some benefit, a shop vacuum, towels, and ceiling fans are no replacement for professional extraction and drying equipment.
TIME IS OF THE ESSENCE
Quick response is critical. The longer the unwanted water is allowed to remain, the more likely the carpeting will be permanently damaged. Regardless of the hour, the mitigation process should begin without delay. It is very important to get a professional mitigator involved as soon as possible. The very best opportunity to save carpet (and other items) is to have professionals on site immediately.
CONTAIN AND CONTROL
The initial phase of the mitigation process includes addressing safety issues and employing contain-and-control procedures. Carpet is a multi-layered installation with a big sponge (padding) under it. Standing water must be pumped or extracted to prevent migration of water into adjoining areas and sub-surfaces. Professional moisture meters are used to determine the exact location and extent of water damage. The source of the water will determine whether the carpet and padding can be saved.
DETERMINING CATEGORY OF LOSS
The first step professional mitigation companies take is determining the category of loss as follows:
Category-1 ("clean" water)
A Category-1 loss is from a clean water source and has not come in contact with materials that carry a health concern for the occupants. This would include broken water pipes, leaking hot water heaters, tub or sink overflows, etc. With Category-1 type losses, professionals can extract water from the carpet and pad and dry them both, in place! This dramatically reduces the cost of the claim and helps restoration efforts move faster.
Category-2 ("grey" water)
Category-2 is not a clean water source since it contains contaminates with the potential to cause discomfort or sickness if swallowed or contacted. This would typically include overflow from washing machines or dishwashers, toilet overflows with no solid matter, broken aquariums, sump pump failures, etc. Because of the additional contamination, this type of loss requires the replacement of the padding, but the carpet itself is usually salvageable. If, however, a Category-2 loss is not treated promptly (generally within 48 hours) it will "degrade" to a Category-3.
Category-3 ("black" water)
A Category-3 is water that is grossly contaminated -- containing pathogenic or other harmful agents and materials. Examples of this type of loss include sewage; toilet backflows that originate beyond the toilet trap (regardless of color); all forms of flooding from seawater, rivers, or streams; rising ground water; and water entering the structure from hurricanes, storms, or other weather-related events.
This water condition is of primary concern when it comes to the health and safety of the occupants. It should be treated seriously! Policyholders should not expose themselves to Category-3 water. If, for some reason it is necessary, then they should be cautioned and reminded to wear gloves, shoe protection, and other items to protect themselves. Mitigation professionals, however, are expecially trained to handle this type of loss and are the best guarantee of property containment.
Industry standards require that carpet and pad that have been contaminated with black water must be bagged, removed from the structure, and disposed of in an appropriate location. This also applies to other absorbent materials that have come in contact with black water such as textiles, drywall, etc. Professional restoration companies understand this and operate accordingly.
Property training is the key. Every water damage situation is different. There are varying circumstances that determine whether the carpet can or should be saved. Its age, condition, the type of installation and quality of material are all factors that need to be considered. The goal of a restoration company is to savfe and "restore." Restoration saves money because higher replacement costs are avoided. Home owners also return to their normal lives more quickly with successful restoration.
Mitigation professionals have the training and knowledge to evaluate each situation and to determine the best course of action. They are also trained to communicate well with policyholders, agents, and adjusters to insure that everyone understands the restoration process and proper procedures involved.
-------------------------------------------------------------------------------------------------------------
If you need any assistance regarding the entire process of handling your water damage concerns, please call 440-748-7876.
NE Ohio's "Paramedics of Property Damage"
A pipe breaks and water is everywhere. The policyholder calls the insurance agent and the restoration process begins. Timing is important. The sooner the policyholder makes the call, the quicker the response will be, and in most cases, the lower the total costs of restoration.
Though many issues can be discovered involving water damage, this article focuses on just one - the carpet. Of all the dollars spent on property claims, floor covering is by far the most expensive category. If we can save a large percentage of water-damaged floor coverings, the savings would be significant on a national scale.
CAUTIONING CUSTOMERS
As with any property damage, health and safety is of primary importance. The customer should be cautioned about slipping and falling on wet flooring, electrical hazards, contaminated water, and falling debris such as drywall or acoustical ceiling tiles. Some customers attempt to extract the water themselves. While this can be of some benefit, a shop vacuum, towels, and ceiling fans are no replacement for professional extraction and drying equipment.
TIME IS OF THE ESSENCE
Quick response is critical. The longer the unwanted water is allowed to remain, the more likely the carpeting will be permanently damaged. Regardless of the hour, the mitigation process should begin without delay. It is very important to get a professional mitigator involved as soon as possible. The very best opportunity to save carpet (and other items) is to have professionals on site immediately.
CONTAIN AND CONTROL
The initial phase of the mitigation process includes addressing safety issues and employing contain-and-control procedures. Carpet is a multi-layered installation with a big sponge (padding) under it. Standing water must be pumped or extracted to prevent migration of water into adjoining areas and sub-surfaces. Professional moisture meters are used to determine the exact location and extent of water damage. The source of the water will determine whether the carpet and padding can be saved.
DETERMINING CATEGORY OF LOSS
The first step professional mitigation companies take is determining the category of loss as follows:
Category-1 ("clean" water)
A Category-1 loss is from a clean water source and has not come in contact with materials that carry a health concern for the occupants. This would include broken water pipes, leaking hot water heaters, tub or sink overflows, etc. With Category-1 type losses, professionals can extract water from the carpet and pad and dry them both, in place! This dramatically reduces the cost of the claim and helps restoration efforts move faster.
Category-2 ("grey" water)
Category-2 is not a clean water source since it contains contaminates with the potential to cause discomfort or sickness if swallowed or contacted. This would typically include overflow from washing machines or dishwashers, toilet overflows with no solid matter, broken aquariums, sump pump failures, etc. Because of the additional contamination, this type of loss requires the replacement of the padding, but the carpet itself is usually salvageable. If, however, a Category-2 loss is not treated promptly (generally within 48 hours) it will "degrade" to a Category-3.
Category-3 ("black" water)
A Category-3 is water that is grossly contaminated -- containing pathogenic or other harmful agents and materials. Examples of this type of loss include sewage; toilet backflows that originate beyond the toilet trap (regardless of color); all forms of flooding from seawater, rivers, or streams; rising ground water; and water entering the structure from hurricanes, storms, or other weather-related events.
This water condition is of primary concern when it comes to the health and safety of the occupants. It should be treated seriously! Policyholders should not expose themselves to Category-3 water. If, for some reason it is necessary, then they should be cautioned and reminded to wear gloves, shoe protection, and other items to protect themselves. Mitigation professionals, however, are expecially trained to handle this type of loss and are the best guarantee of property containment.
Industry standards require that carpet and pad that have been contaminated with black water must be bagged, removed from the structure, and disposed of in an appropriate location. This also applies to other absorbent materials that have come in contact with black water such as textiles, drywall, etc. Professional restoration companies understand this and operate accordingly.
Property training is the key. Every water damage situation is different. There are varying circumstances that determine whether the carpet can or should be saved. Its age, condition, the type of installation and quality of material are all factors that need to be considered. The goal of a restoration company is to savfe and "restore." Restoration saves money because higher replacement costs are avoided. Home owners also return to their normal lives more quickly with successful restoration.
Mitigation professionals have the training and knowledge to evaluate each situation and to determine the best course of action. They are also trained to communicate well with policyholders, agents, and adjusters to insure that everyone understands the restoration process and proper procedures involved.
-------------------------------------------------------------------------------------------------------------
If you need any assistance regarding the entire process of handling your water damage concerns, please call 440-748-7876.
NE Ohio's "Paramedics of Property Damage"
Monday, May 10, 2010
Odor Removal - PuroClean Professional Services
Restoration professionals are often asked if they are able to remove cigarette or tobacco smoke odors. For instance, a home may need to be deodorized when it is being sold; an apartment may need the service between tenants; an automobile may need odor removal; etc.
The EPA says that Environmental Tobacco Smoke (ETS) is the mixture of smoke that comes from the burning end of a cigarette, pipe, or cigar, plus the smoke exhaled by the smoker. It is a complex mixture of over 4,000 compounds, more than 40 of which are known to cause cancer in humans or animals, and many of which are strong irritants. ETS is often referred to as “secondhand smoke,” and exposure to ETS is often called “passive smoking.”
The smoke from tobacco clouds the air and sticks to every surface of the area. It is not only seen in the air; people can also see, smell, and feel a yellowish-brown, sticky substance that is left on all surfaces and furniture in areas where smoking has taken place. This extremely hard-to-remove residue discolors painted surfaces and plastics. It can permanently change the appearance of wallpaper, blinds, paint, and many other items in the area. The smoke can penetrate into furniture, carpets, walls, windows, and every other nook and cranny in the area. And the building’s HVAC system will carry the smoke odor and the residues throughout the structure. The contaminants are not only unsightly but can off-gas odors that many people simply find unbearable.
The end result of long term smoking in enclosed areas is much the same as that of an actual fire. Unfortunately, one difference is that the smoke from a fire is sometimes much easier to remove from walls or other surfaces than tobacco smoke. Removing tobacco residues can be a real challenge. It is very time consuming, as residues are present throughout the entire home, business, or other affected area.
Restoration professionals, insurance professionals and property owners should be aware, at the beginning of a tobacco-smoke cleanup project, that there is no magic bullet that just whisks away residues and smells. Though it would be nice to be able to plug in a “magic” machine or spray some “miracle” liquid to eliminate tobacco smoke problems, such products simply do not exist. The only effective way to remove tobacco residue and smell is through very thorough cleaning and then sealing all structural surfaces. Even though residues may appear to be concentrated in only one area, once cleaning starts it will normally be found that all areas are contaminated, and cleaning all surfaces will be necessary to remove contaminants and odors. The very tiny particles of tobacco smoke find their way into all areas. The cleaning process will always include deodorizing agents to help with that process. Even after thorough and successful cleaning, it is usually necessary to seal surfaces with a sealant designed to lock in the very last of the stains and odors. It is important to recognize that a normal “primer” is not sufficient, and a product designed to seal smoke residues is required. Finally, the surfaces will be ready to paint, refinish, or to apply new coverings.
The “soft” things in a home such as upholstery, bedding, window coverings, clothes, etc. will need special attention. Because they absorb odors so well, and are often easily damaged, they will be very difficult to successfully restore and may require outside specialists. Testing should be conducted to evaluate the success of such efforts. In many cases, the decision is made to simply replace these materials and items.
After the restoration professional has finished the cleaning, it may be necessary to use specialized, professional equipment to help remove the very last of the odors, often in areas that cannot be cleaned (inside joints, inside walls, etc.) This will often involve hydroxyl generators or ozone generators. Both are professional equipment that create molecules which can follow the smoke into tiny spaces, and both processes effectively destroy the malodorous particles.
As with every property loss, PuroClean restoration professionals help bring property back to a pre-loss condition. PuroClean restoration professionals are highly trained and skilled in procedures not only to remedy tobacco smoke odors, but to return property owners to their restored property cost-effectively and in the shortest time possible.
Regardless of the circumstances; dealing with trauma, remediating mold, responding to water damage or fire/smoke damage – PuroClean Professional Services is ready to take care of all your needs, please give us a call 24/7 at (440) - 748-PURO (7876).
The EPA says that Environmental Tobacco Smoke (ETS) is the mixture of smoke that comes from the burning end of a cigarette, pipe, or cigar, plus the smoke exhaled by the smoker. It is a complex mixture of over 4,000 compounds, more than 40 of which are known to cause cancer in humans or animals, and many of which are strong irritants. ETS is often referred to as “secondhand smoke,” and exposure to ETS is often called “passive smoking.”
The smoke from tobacco clouds the air and sticks to every surface of the area. It is not only seen in the air; people can also see, smell, and feel a yellowish-brown, sticky substance that is left on all surfaces and furniture in areas where smoking has taken place. This extremely hard-to-remove residue discolors painted surfaces and plastics. It can permanently change the appearance of wallpaper, blinds, paint, and many other items in the area. The smoke can penetrate into furniture, carpets, walls, windows, and every other nook and cranny in the area. And the building’s HVAC system will carry the smoke odor and the residues throughout the structure. The contaminants are not only unsightly but can off-gas odors that many people simply find unbearable.
The end result of long term smoking in enclosed areas is much the same as that of an actual fire. Unfortunately, one difference is that the smoke from a fire is sometimes much easier to remove from walls or other surfaces than tobacco smoke. Removing tobacco residues can be a real challenge. It is very time consuming, as residues are present throughout the entire home, business, or other affected area.
Restoration professionals, insurance professionals and property owners should be aware, at the beginning of a tobacco-smoke cleanup project, that there is no magic bullet that just whisks away residues and smells. Though it would be nice to be able to plug in a “magic” machine or spray some “miracle” liquid to eliminate tobacco smoke problems, such products simply do not exist. The only effective way to remove tobacco residue and smell is through very thorough cleaning and then sealing all structural surfaces. Even though residues may appear to be concentrated in only one area, once cleaning starts it will normally be found that all areas are contaminated, and cleaning all surfaces will be necessary to remove contaminants and odors. The very tiny particles of tobacco smoke find their way into all areas. The cleaning process will always include deodorizing agents to help with that process. Even after thorough and successful cleaning, it is usually necessary to seal surfaces with a sealant designed to lock in the very last of the stains and odors. It is important to recognize that a normal “primer” is not sufficient, and a product designed to seal smoke residues is required. Finally, the surfaces will be ready to paint, refinish, or to apply new coverings.
The “soft” things in a home such as upholstery, bedding, window coverings, clothes, etc. will need special attention. Because they absorb odors so well, and are often easily damaged, they will be very difficult to successfully restore and may require outside specialists. Testing should be conducted to evaluate the success of such efforts. In many cases, the decision is made to simply replace these materials and items.
After the restoration professional has finished the cleaning, it may be necessary to use specialized, professional equipment to help remove the very last of the odors, often in areas that cannot be cleaned (inside joints, inside walls, etc.) This will often involve hydroxyl generators or ozone generators. Both are professional equipment that create molecules which can follow the smoke into tiny spaces, and both processes effectively destroy the malodorous particles.
As with every property loss, PuroClean restoration professionals help bring property back to a pre-loss condition. PuroClean restoration professionals are highly trained and skilled in procedures not only to remedy tobacco smoke odors, but to return property owners to their restored property cost-effectively and in the shortest time possible.
Regardless of the circumstances; dealing with trauma, remediating mold, responding to water damage or fire/smoke damage – PuroClean Professional Services is ready to take care of all your needs, please give us a call 24/7 at (440) - 748-PURO (7876).
Monday, May 3, 2010
PuroClean Professional Services - NE Ohio Water Damage Restoration Leaders
The primary function of a restoration contractor that performs emergency mitigation services is to handle the claim professionally, expeditiously, and cost effectively. Professional restoration contractors should understand what it means to be professional when conducting their business. They should also understand the importance of prompt response and quick action to limit the scope of the loss. However, a difficult area to institute and control is how to be cost effective. This is especially true when customers are making demands and expecting quick action concerning what is happening to their home and belongings.
Water damage mitigation that is performed by using the PuroClean QuickDry System (PQDS), focuses not only on stabilizing and reducing further damage, but also includes reducing unnecessary services that increase direct costs. Direct costs are labor, time, and materials that contribute directly to the total dollar amount of sustained damage. The PQDS reduces that total dollar volume by enacting tested and proven procedures while performing water damage mitigation services.
Many water mitigators use a light wand extraction which removes some water and may involve moving all or half of the furniture from a room so that the carpet can be pulled back far enough to remove the cushion (pad). The furniture has to be re-moved from the room so that air fans can be placed under the carpet in a corner to “float” the carpet. The concept of floating the carpet with air makes the room difficult, if not impossible, to occupy. This is a major problem in bedrooms where headboards, footboards, and rails need disassembling, and mattresses and box springs need to be carried into a dry, unaffected area. That is, if any dry areas ex-ist. Under the PQDS, furniture in any affected room only needs to be manipulated enough to extract the water. Furniture is then placed on blocks and tabs to prevent the transfer of furniture stain or the development of rust marks. The time and labor saved in performing this function alone is substantial, espe-cially if multiple rooms are involved.
These PQDS procedures include a new extraction technology that enables water to be removed from the carpet and cushion (pad), simultaneously without disengagement of the installation. This extraction removes 90 to 95% of the total liquid moisture available in the carpet and pad. By removing this quantity of liquid moisture, less time is required to evaporate any remaining moisture by airflow and dehumidification. Most projects are completed on the average within three days.
Removing wet carpet from the installation is risky business. Carpets that are totally saturated are more easily damaged when wet than when they are dry. This is due to the fact that the latex binder between the primary and secondary backings is 50% weaker when saturated with water. Even with the best intentions, removing the carpet tension with a knee kicker or pulling the carpet from the tack strip can often cause rips or tears.
If the carpet is not disengaged, the pad is not removed, and the furniture is minimally disrupted, then the entire cost of new cushion, professional power stretched installation, and furniture remanipulation is not required. This results in a tremen-dous direct cost reduction.
The aggravation, frustration, and total inconvenience of the old process must also be considered as an indirect cost reduction. A non-monetary form of indirect cost is the price that one pays in stress and duress when processing a claim incorrectly which creates fear, suspicion, and distrust on the part of the customer and inevitably the insurance adjuster. The PQDS takes these issues and other factors into consideration when mitigat-ing a water loss.
Structurally, the PQDS employs many cost effective philosophies, for example, drying drywall in place. Many schools originally taught that any initial wicking of water into drywall specifically dictated the removal of baseboard molding, both vinyl and wood, as a necessity to dry the lower wall area. Technicians went so far as to poke holes in the wallboard to increase evaporation and ventilation. Some even sprayed water based antimicrobials into the holes increasing the wetness factor. These actions dictated, providing that the area dried properly, that new baseboards will need to be installed and that the entire room or rooms will require painting to correct the damage done to the surface during the demolition.
The PQDS does not initially require removing baseboards when wetness is detected. PuroClean structural dryers are deployed forcing air directly towards the wet walls drying the area in most cases without removing the molding. This direct airflow against the lower wall dries the baseboard, the wallboard, and the framing structure. Many types of insulation, for example, fiberglass batt, will dry as well. Baseboard molding removal would be necessary only if cellulose or rock wool insulation were present. These materials lose loft and respective R value when wet and compressed. Replacement is war-ranted for these materials.
When comparing the old drying procedure and philosophy to the new PuroClean QuickDry System, there is no contest. The direct cost effective savings as well as the indirect time and incon-venience reductions are obvious.
Call PuroClean Professional Services for any additional questions or concerns.
440-748-7876
Water damage mitigation that is performed by using the PuroClean QuickDry System (PQDS), focuses not only on stabilizing and reducing further damage, but also includes reducing unnecessary services that increase direct costs. Direct costs are labor, time, and materials that contribute directly to the total dollar amount of sustained damage. The PQDS reduces that total dollar volume by enacting tested and proven procedures while performing water damage mitigation services.
Many water mitigators use a light wand extraction which removes some water and may involve moving all or half of the furniture from a room so that the carpet can be pulled back far enough to remove the cushion (pad). The furniture has to be re-moved from the room so that air fans can be placed under the carpet in a corner to “float” the carpet. The concept of floating the carpet with air makes the room difficult, if not impossible, to occupy. This is a major problem in bedrooms where headboards, footboards, and rails need disassembling, and mattresses and box springs need to be carried into a dry, unaffected area. That is, if any dry areas ex-ist. Under the PQDS, furniture in any affected room only needs to be manipulated enough to extract the water. Furniture is then placed on blocks and tabs to prevent the transfer of furniture stain or the development of rust marks. The time and labor saved in performing this function alone is substantial, espe-cially if multiple rooms are involved.
These PQDS procedures include a new extraction technology that enables water to be removed from the carpet and cushion (pad), simultaneously without disengagement of the installation. This extraction removes 90 to 95% of the total liquid moisture available in the carpet and pad. By removing this quantity of liquid moisture, less time is required to evaporate any remaining moisture by airflow and dehumidification. Most projects are completed on the average within three days.
Removing wet carpet from the installation is risky business. Carpets that are totally saturated are more easily damaged when wet than when they are dry. This is due to the fact that the latex binder between the primary and secondary backings is 50% weaker when saturated with water. Even with the best intentions, removing the carpet tension with a knee kicker or pulling the carpet from the tack strip can often cause rips or tears.
If the carpet is not disengaged, the pad is not removed, and the furniture is minimally disrupted, then the entire cost of new cushion, professional power stretched installation, and furniture remanipulation is not required. This results in a tremen-dous direct cost reduction.
The aggravation, frustration, and total inconvenience of the old process must also be considered as an indirect cost reduction. A non-monetary form of indirect cost is the price that one pays in stress and duress when processing a claim incorrectly which creates fear, suspicion, and distrust on the part of the customer and inevitably the insurance adjuster. The PQDS takes these issues and other factors into consideration when mitigat-ing a water loss.
Structurally, the PQDS employs many cost effective philosophies, for example, drying drywall in place. Many schools originally taught that any initial wicking of water into drywall specifically dictated the removal of baseboard molding, both vinyl and wood, as a necessity to dry the lower wall area. Technicians went so far as to poke holes in the wallboard to increase evaporation and ventilation. Some even sprayed water based antimicrobials into the holes increasing the wetness factor. These actions dictated, providing that the area dried properly, that new baseboards will need to be installed and that the entire room or rooms will require painting to correct the damage done to the surface during the demolition.
The PQDS does not initially require removing baseboards when wetness is detected. PuroClean structural dryers are deployed forcing air directly towards the wet walls drying the area in most cases without removing the molding. This direct airflow against the lower wall dries the baseboard, the wallboard, and the framing structure. Many types of insulation, for example, fiberglass batt, will dry as well. Baseboard molding removal would be necessary only if cellulose or rock wool insulation were present. These materials lose loft and respective R value when wet and compressed. Replacement is war-ranted for these materials.
When comparing the old drying procedure and philosophy to the new PuroClean QuickDry System, there is no contest. The direct cost effective savings as well as the indirect time and incon-venience reductions are obvious.
Call PuroClean Professional Services for any additional questions or concerns.
440-748-7876
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