Why is Mold Growing in My Home?

Molds are part of the natural environment. Outdoors, molds play a part in nature by breaking down dead organic matter such as fallen leaves and dead trees, but indoors, mold growth should be avoided. Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air. Mold may begin growing indoors when mold spores land on surfaces that are wet. There are many types of mold, and none of them will grow without water or moisture.

866-944-7876

Northeast Ohio's "Paramedics of Property Damage"

George Cruz, Emilio Soli - Managing Partners

Drying Walls That Are Affected By Water Damage

Water intrusion and plumbing leaks can leave property owners with wet walls - and insurance professionals with claims. A key question arises: is it necessary to remove the wall?


Traditionally, restoration practices called for the complete removal and replacement of wet drywall or other wet materials from walls. Today’s technology, however, allows restoration professionals many options to save walls - significantly reducing restoration costs.
Factors Affecting Wall Drying
When health and safety are at risk, industry standards require the removal of porous wall materials. This will be the case when sewage or floodwaters have entered the home. In addition, drywall should be removed and replaced when structural integrity is lost. There is no need to spend time and effort to dry those materials. Instead, they should be removed at the beginning to reduce drying times. In most other cases, however, saving the wall is possible. A skilled restorer will apply the appropriate techniques, depending on the construction materials of the wall.

A most common obstruction to effectively drying walls is a vapor barrier. A vapor barrier is any material that impedes the evaporation of moisture from walls or other materials. It can include gloss paint, vinyl wall covering, Tyvek® house wrap, plastic sheeting, or other impermeable materials.

In some situations, simply removing the outer vapor barrier quickly promotes the drying process. Vinyl wall covering, typically used in kitchens and bathrooms, can easily be removed. Perforating gloss or semi-gloss paints helps release moisture from the wall material. If building materials are wet on both sides of an impermeable or semi-permeable material, the only option may be the removal of some or all of the wall components until the remaining materials are able to dry.

Another common impediment to drying is insulation. A wall may contain fiberglass (with or without backing material), spray foam, or blown-in insulation. Each of these materials presents its own special needs in the drying process.

Blown-in fiberglass or cellulosic insulation can compact and move down the wall cavity when it becomes wet. After compression occurs, the insulating properties of the material are lost and cannot be restored. If this is the case, the insulation will need to be removed and then replaced after the wall is dry.

Fiberglass insulation with paper backing can, in most situations, be successfully dried, using air injection or other methods.

Sprayed-in or expanding foam insulation creates a very effective vapor barrier that normally needs to be removed. In some situations it is possible to successfully dry if both sides of an interior wall are accessible, or if an exterior wall is only wet on the interior side.

Plaster walls present a unique challenge. They dry much slower than gypsum drywall, but the price to replace plaster is quite high. Therefore, drying is usually a more cost-effective and better option than removal. Special techniques such as tenting and low-grain dehumidification are used to effectively dry plaster walls. Raising the temperature of the room also speeds the drying process.

A wall built with metal studs presents another challenge. The bottom frame of the wall system is a C-shaped metal channel with the opening facing up. This channel collects and retains water. Excess water will need to be vacuumed out of the channel to expedite drying.

Drying can be hastened by drilling small holes along the bottom of the wall. Injector nozzles are inserted and air is introduced into the wall cavity, greatly reducing drying time. When the drying is complete, these holes are patched or covered by baseboard. This process is faster and less expensive than removing and replacing walls.

PuroClean restoration professionals use principles such as equilibrium drying, capillary action, vapor pressure differentials, grain depression, psychrometrics, laminar airflow, and boundary layer movement to efficiently and effectively dry wet walls. The process may include injection drying to put dry air inside walls, tenting to reduce the amount of wet air in the affected area, or managing the environment to promote effective drying solutions.


866-944-7876 (PURO)

Emilio Soli, George Cruz - Managing Partners

Insight on the issues of Mold In Homes; provided by PuroClean Professional Services

Mold continues to be in the news, somewhere in the nation, on a daily basis. Mold spores are, literally, everywhere and usually cause no concern. However, when the conditions are right, mold can begin to grow, and if that occurs inside of a home or other structure, it is always a concern and can be a real problem.


The molds that cause problems in homes need just three things to grow:
Food - Anything that used to be alive (wood, cardboard, paper, wool, silk, leather, etc.).

Temperature - These molds thrive in the range of 68°F to 86°F (the same range we typically keep our homes).

Water - Very little is needed. In fact, the Environmental Protection Agency (EPA) indicates that indoor humidity above 60% is sufficient to allow mold to develop.

Since our homes normally contain a lot of potential mold "food," and are normally kept at a temperature conducive to mold growth, all that is missing is water.
Water is also the most likely cause of damage to property across the nation. It includes everything from overflowing sinks, to leaky or broken pipes/hoses, to drain or sewer back-ups, to over-ground water from heavy rains or river/coastal flooding. If the water is in contact with any form of dirt (remember, flood waters certainly contain lots of "dirt"), then the growth can occur even more quickly since dirt always includes organic material - "mold food."
In all cases, water damage must be remediated quickly and thoroughly or it will result in mold growth. Complete drying, back to normal conditions, is very important since any excess moisture will result in mold growth.
Mold is often seen as obvious "growth" or even "discoloration" on materials like paper or wood. Colors can range from white to orange and from green to brown and black, and it gives off the well-known "musty/moldy" smell.
According to the Center for Disease Control (CDC),"The Institute of Medicine (IOM) found there was sufficient evidence to link indoor exposure to mold with upper respiratory tract symptoms, coughing, and wheezing in otherwise healthy people. The IOM also found limited or suggestive evidence linking indoor mold exposure and respiratory illness in otherwise healthy children."
The CDC recommends that all molds found in the indoor environment be eliminated, adding, "Generally, it is not necessary to identify the species of mold growing in a residence, and the CDC does not recommend routine sampling for molds." Since all molds have the potential to cause allergic or allergic like symptoms in people, especially highly susceptible individuals, they should be eliminated whenever they are found. Knowing the name of the mold does not change anything since the same safety precautions should be used whenever remediating mold, regardless of the "name."

Mold Prevention Tips
There is no practical way to eliminate all of the mold spores in an indoor environment. But there are many ways to help control moisture and mold growth in your home. The basic rule is: if you can see or smell mold, take steps to eliminate the excess moisture, and to clean and remove any mold. It is very important to quickly identify and correct any moisture sources before health problems develop.

Stop the Water

• Fix leaks in pipes and any damp area around tubs and sinks so mold spores don't have a growing environment.

• If you rebuild or remodel, do so with water resistant building materials such as tile, stone, deep-sealed concrete, waterproof wallboard, water-resistant glues, etc.

• Prevent seepage of water from the outdoors into your house. It's important to have rainwater from gutters or the roof drain away from the house. The ground around the house needs to slope away to keep the basement and crawl space dry.

• Ventilate any crawl space as much as possible to allow for thorough drying.



Keep It Dry

• Reduce the moisture in the air with dehumidifiers, fans and open windows or air conditioners, especially in hot weather. Do NOT use fans if mold may already exist; a fan will spread the mold spores.

• Try to keep the humidity in your home below 40%.

• In moisture-prone areas, consider easy-to-clean, water-resistant floor coverings, such as vinyl or stone tile.

• Reduce potential for condensation on cold surfaces by insulating.

Dealing with Mold

• If you discover mold, the first step is to find and eliminate the water source, as above.

• Then, if it is a small area (less than about 10 sq ft), and you feel comfortable, clean the mold with a detergent solution and thoroughly dry all materials.

• If it is larger than 10 sq ft, consider calling a professional mold remediation company, such as PuroClean, the Paramedics of Property Damage™. Our well-trained, professional technicians understand and apply industry standard approaches to remediate mold completely, while being as safe for your home and your family as possible.
Regardless of the circumstances - dealing with mold, water damage, fire/smoke damage, or biohazard remediation - call PuroClean Professional Services, the Paramedics of Property Damage™. For all property damage situations, we are standing by. We will mitigate the loss to prevent further damage and will then provide restoration services to return the property to a pre-loss condition as quickly as possible. PuroClean has a staff of well-trained professional technicians who provide the latest state-of-the-science services to all property damaged from water, fire, smoke, mold, and other disasters.
For help with mold and/or water damage concerns, call immediately!

440-748-7876
330-273-0003

Saving Carpet After Water Damage - PuroClean

Can We Save Carpet?


A pipe breaks and water is everywhere. The policyholder calls the insurance agent and the restoration process begins. Timing is important. The sooner the policyholder makes the call, the quicker the response will be, and in most cases, the lower the total costs of restoration.

Though many issues can be discovered involving water damage, this article focuses on just one - the carpet. Of all the dollars spent on property claims, floor covering is by far the most expensive category. If we can save a large percentage of water-damaged floor coverings, the savings would be significant on a national scale.

CAUTIONING CUSTOMERS

As with any property damage, health and safety is of primary importance. The customer should be cautioned about slipping and falling on wet flooring, electrical hazards, contaminated water, and falling debris such as drywall or acoustical ceiling tiles. Some customers attempt to extract the water themselves. While this can be of some benefit, a shop vacuum, towels, and ceiling fans are no replacement for professional extraction and drying equipment.
TIME IS OF THE ESSENCE

Quick response is critical. The longer the unwanted water is allowed to remain, the more likely the carpeting will be permanently damaged. Regardless of the hour, the mitigation process should begin without delay. It is very important to get a professional mitigator involved as soon as possible. The very best opportunity to save carpet (and other items) is to have professionals on site immediately.

CONTAIN AND CONTROL

The initial phase of the mitigation process includes addressing safety issues and employing contain-and-control procedures. Carpet is a multi-layered installation with a big sponge (padding) under it. Standing water must be pumped or extracted to prevent migration of water into adjoining areas and sub-surfaces. Professional moisture meters are used to determine the exact location and extent of water damage. The source of the water will determine whether the carpet and padding can be saved.



DETERMINING CATEGORY OF LOSS

The first step professional mitigation companies take is determining the category of loss as follows:
Category-1 ("clean" water)
A Category-1 loss is from a clean water source and has not come in contact with materials that carry a health concern for the occupants. This would include broken water pipes, leaking hot water heaters, tub or sink overflows, etc. With Category-1 type losses, professionals can extract water from the carpet and pad and dry them both, in place! This dramatically reduces the cost of the claim and helps restoration efforts move faster.
Category-2 ("grey" water)
Category-2 is not a clean water source since it contains contaminates with the potential to cause discomfort or sickness if swallowed or contacted. This would typically include overflow from washing machines or dishwashers, toilet overflows with no solid matter, broken aquariums, sump pump failures, etc. Because of the additional contamination, this type of loss requires the replacement of the padding, but the carpet itself is usually salvageable. If, however, a Category-2 loss is not treated promptly (generally within 48 hours) it will "degrade" to a Category-3.
Category-3 ("black" water)
A Category-3 is water that is grossly contaminated -- containing pathogenic or other harmful agents and materials. Examples of this type of loss include sewage; toilet backflows that originate beyond the toilet trap (regardless of color); all forms of flooding from seawater, rivers, or streams; rising ground water; and water entering the structure from hurricanes, storms, or other weather-related events.
This water condition is of primary concern when it comes to the health and safety of the occupants. It should be treated seriously! Policyholders should not expose themselves to Category-3 water. If, for some reason it is necessary, then they should be cautioned and reminded to wear gloves, shoe protection, and other items to protect themselves. Mitigation professionals, however, are expecially trained to handle this type of loss and are the best guarantee of property containment.
Industry standards require that carpet and pad that have been contaminated with black water must be bagged, removed from the structure, and disposed of in an appropriate location. This also applies to other absorbent materials that have come in contact with black water such as textiles, drywall, etc. Professional restoration companies understand this and operate accordingly.
Property training is the key. Every water damage situation is different. There are varying circumstances that determine whether the carpet can or should be saved. Its age, condition, the type of installation and quality of material are all factors that need to be considered. The goal of a restoration company is to savfe and "restore." Restoration saves money because higher replacement costs are avoided. Home owners also return to their normal lives more quickly with successful restoration.
Mitigation professionals have the training and knowledge to evaluate each situation and to determine the best course of action. They are also trained to communicate well with policyholders, agents, and adjusters to insure that everyone understands the restoration process and proper procedures involved.


-------------------------------------------------------------------------------------------------------------


If you need any assistance regarding the entire process of handling your water damage concerns, please call 440-748-7876.

NE Ohio's "Paramedics of Property Damage"

PuroClean Professional Services - NE Ohio Water Damage Restoration Leaders

The primary function of a restoration contractor that performs emergency mitigation services is to handle the claim professionally, expeditiously, and cost effectively. Professional restoration contractors should understand what it means to be professional when conducting their business. They should also understand the importance of prompt response and quick action to limit the scope of the loss. However, a difficult area to institute and control is how to be cost effective. This is especially true when customers are making demands and expecting quick action concerning what is happening to their home and belongings.

Water damage mitigation that is performed by using the PuroClean QuickDry System (PQDS), focuses not only on stabilizing and reducing further damage, but also includes reducing unnecessary services that increase direct costs. Direct costs are labor, time, and materials that contribute directly to the total dollar amount of sustained damage. The PQDS reduces that total dollar volume by enacting tested and proven procedures while performing water damage mitigation services.

Many water mitigators use a light wand extraction which removes some water and may involve moving all or half of the furniture from a room so that the carpet can be pulled back far enough to remove the cushion (pad). The furniture has to be re-moved from the room so that air fans can be placed under the carpet in a corner to “float” the carpet. The concept of floating the carpet with air makes the room difficult, if not impossible, to occupy. This is a major problem in bedrooms where headboards, footboards, and rails need disassembling, and mattresses and box springs need to be carried into a dry, unaffected area. That is, if any dry areas ex-ist. Under the PQDS, furniture in any affected room only needs to be manipulated enough to extract the water. Furniture is then placed on blocks and tabs to prevent the transfer of furniture stain or the development of rust marks. The time and labor saved in performing this function alone is substantial, espe-cially if multiple rooms are involved.

These PQDS procedures include a new extraction technology that enables water to be removed from the carpet and cushion (pad), simultaneously without disengagement of the installation. This extraction removes 90 to 95% of the total liquid moisture available in the carpet and pad. By removing this quantity of liquid moisture, less time is required to evaporate any remaining moisture by airflow and dehumidification. Most projects are completed on the average within three days.

Removing wet carpet from the installation is risky business. Carpets that are totally saturated are more easily damaged when wet than when they are dry. This is due to the fact that the latex binder between the primary and secondary backings is 50% weaker when saturated with water. Even with the best intentions, removing the carpet tension with a knee kicker or pulling the carpet from the tack strip can often cause rips or tears.

If the carpet is not disengaged, the pad is not removed, and the furniture is minimally disrupted, then the entire cost of new cushion, professional power stretched installation, and furniture remanipulation is not required. This results in a tremen-dous direct cost reduction.

The aggravation, frustration, and total inconvenience of the old process must also be considered as an indirect cost reduction. A non-monetary form of indirect cost is the price that one pays in stress and duress when processing a claim incorrectly which creates fear, suspicion, and distrust on the part of the customer and inevitably the insurance adjuster. The PQDS takes these issues and other factors into consideration when mitigat-ing a water loss.

Structurally, the PQDS employs many cost effective philosophies, for example, drying drywall in place. Many schools originally taught that any initial wicking of water into drywall specifically dictated the removal of baseboard molding, both vinyl and wood, as a necessity to dry the lower wall area. Technicians went so far as to poke holes in the wallboard to increase evaporation and ventilation. Some even sprayed water based antimicrobials into the holes increasing the wetness factor. These actions dictated, providing that the area dried properly, that new baseboards will need to be installed and that the entire room or rooms will require painting to correct the damage done to the surface during the demolition.

The PQDS does not initially require removing baseboards when wetness is detected. PuroClean structural dryers are deployed forcing air directly towards the wet walls drying the area in most cases without removing the molding. This direct airflow against the lower wall dries the baseboard, the wallboard, and the framing structure. Many types of insulation, for example, fiberglass batt, will dry as well. Baseboard molding removal would be necessary only if cellulose or rock wool insulation were present. These materials lose loft and respective R value when wet and compressed. Replacement is war-ranted for these materials.

When comparing the old drying procedure and philosophy to the new PuroClean QuickDry System, there is no contest. The direct cost effective savings as well as the indirect time and incon-venience reductions are obvious.

Call PuroClean Professional Services for any additional questions or concerns.
440-748-7876

Ohio's Frigid Weather May Leave Some With Property Damage

Homeowners suffering from water damage are faced with an extremely stressful experience. PuroClean Professional Services is prepared to immediately restore property, relieving the stress of property owners during an extremely vulnerable time.

Water loss and damage is a real threat for property owners. In fact, according to the Insurance Information Institute in the last year, 22 per 1,000 households have entered a claim for water related damage. "These situations are more common than most people think," said George Cruz, owner of PuroClean. "Water damage can often result from weather, such as storms or melting snow, or more often, from common household malfunctions such as pipe leaks, washing machine malfunctions or other plumbing problems."

The Northeast Ohio region is subject to many threats to a property from water damage due to our harsh and extended winter periods. The precipitation levels accompanied with freezing temperatures often present troubling issues for property owners. Usually during these frigid temperatures many area plumbers, public service workers, and PuroClean Professional Services are busier than normal dealing with frozen and ruptured water pipes and lines to homes and businesses. Service calls are taken every year regarding busted water lines to attic crawl spaces and basement areas. Some property disasters leave behind over five feet of water. Another form of water damage to homes this time of year is from ice damming. Ice dams are the accumulation of ice at the eaves and valleys of roofs, and in some winters create major problems for property owners in Northeast Ohio. Insufficient attic insulation and/or ventilation can cause roof snow to melt and slide down to the eaves, where the roof surface is cooler and the melting snow freezes to the roof. Subsequent melting causes water to pool behind this dam and sometimes the water seeps between the shingle layers, wetting the roof deck and possibly the walls and ceilings below. The surrounding counties of the Greater Cleveland and Akron metropolitan areas saw record amounts of ice accumulation last winter and it is expected to be a prevalent issue again this winter.

To help minimize loss, and prevent further damage while technicians from PuroClean are en route, Cruz suggests property owners follow these guidelines:

Insurance

o Call your agent.

o Take photographs of the damage.

o Keep all receipts from hotel stays, home repair materials, etc.

Plumbing

o Check pipes on well pumps and irrigation systems.o If sewage is backing up in the shower or under the toilet, your whole system is backed up. Call a professional and don’t use other sinks or toilets.

Roofing

o If the neighbor’s roof is missing shingles after a storm, you can assume that yours probably is, too.

o If only a few shingles are gone, try to cover the area with a garbage bag.

o If you have a large area of ripped tar paper or wood, cover it with a tarpaulin and call a roofer immediately.

Electric

o Most damage to electrical systems comes from water.

o Appliances exposed to water should be serviced before being used again.

o Check for sparks or frayed wires if wires are exposed call an electrician and do not turn on the power.

o If it appears that water has infiltrated your breaker box, call an electrician.

o Avoid fallen and dangling wires or metal fences.

o If a limb has fallen on a power line, turn off the power and call the utility company.

o If a fallen limb touches your property, it becomes your responsibility, but you should not attempt to clear them as they may be tangled in power lines. Call an electrician.

Flooding (Take these steps to minimize damage before the restoration professional arrives.)o Throw out all food, including canned goods, medicines and cosmetics that have been touched by flood water.o Keep a photographic inventory of anything that must be thrown out.o Don’t take pets into a flooded area and never let them drink standing flood water.

Miscellaneous

o Turn on air conditioner if damage occurs in summer.o Move valuable paintings, art objects and photos to a safe, dry place.o Open closet doors, furniture drawers and luggage to aid in drying.o Remove any wet fabrics and dry immediately.o Hang furs and leather goods to dry separately at room temperature.o Stay out of any rooms where the ceiling is sagging from trapped water.o Turn off the breaker before unplugging appliances.

About PuroClean Professional Services

PuroClean is a leader in property damage restoration and has earned the trust of property owners, insurance professionals and home service providers throughout the Northeat Ohio region. PuroClean responds promptly to property emergencies demonstrating a high degree of professionalism and compassion. PuroClean's certified technicians are thoroughly screened, insured and trained in utilizing the latest in mitigation technology and procedures throughout the remediation process while operating under a strict code of ethics. In addition to serving the needs of property owners, PuroClean offers several continuing education classes each year to insurance professionals and property service providers. Managing Partners George Cruz and Emilio Soli were named 2009 Male Entrepreneurs of the Year by the Northeast Ohio Hispanic Chamber of Commerce. PuroClean Professional Services cover the ten surrounding counties of the Greater Cleveland and Akron metropolitan areas with 24-hour emergency service.

Freezing Pipes in Ohio

Water is a unique substance. As with most materials, when water cools, its density increases and it settles to the bottom of a container. However, at 32º F, it expands and, therefore, its density decreases! This is why ice floats. This expansion increases the volume of water by about 11% and creates tremendous pressure on its container (between 50,000 and 114,000 psi). Such containers include metal and plastic pipes. No matter the strength of a material, expanding water will cause it to break.

Pipes are especially vulnerable to damage caused by expanding water. Water lines that freeze are usually those directly exposed to severe cold, such as outdoor hose bibs, swimming pool supply lines, or water sprinkler lines. In addition, pipes in unheated interior areas such as basements, crawl spaces, attics, garages, and kitchen cabinets, and those that run against exterior walls with little or no insulation are also susceptible to freezing.

A number of variables contribute to freeze damage: The type of building construction; The quality and quantity of insulation; The decline in temperature; The direction and force of wind; and other weather-related conditions are all contributing factors.

Buildings that are poorly designed and do not withstand severe weather sufficiently can contribute to their own damage. The type and age of the plumbing system is also a factor. Rust or corrosion weakens pipes, making leaks more likely to occur. When freeze-expansion occurs, corroded pipes will often split open. When thawing begins or when the water is turned back on, damage is typically the result.

During the renovation of older homes, blown-in or foam insulation is sometimes added to wall cavities between interior and exterior wall surfaces and between studs. This process may actually insulate heat away from pipes adjacent to the exterior wall surfaces, making them more susceptible to freezing.

Since most modern plumbing lines are inside walls hidden from sight, a freeze-caused leak is usually discovered only after water has damaged floors, carpet, walls, or ceilings. Occasionally, an occupant hears the sound of spraying water, but by then it may be too late. The leak has already caused some degree of damage.

Regardless of the circumstances — Water damage caused by frozen pipes, Fire & Smoke damage, Biohazard remediation or Mold remediation — call PuroClean Professional Servies, the Paramedics of Property Damage

Call 866-944-PURO (7876) for any questions, comments, or concerns.

www.PuroCleanProServices.com

*** Serving all of Northeast Ohio ***

Homeowners of Northeast Ohio Give Testimonials on Ohio's Property Disaster Restoration Leader, PuroClean Professional Services

Coping with any kind of property loss can be devastating. It is an experience that affects families on both a material and emotional level with the loss of property as well as the loss of a sense of security and safety.

We understand that responding to property emergencies is more than restoring the damage. Behind every loss is a homeowner who needs consolation or a business owner who is struggling to minimize downtime.

With nearly 20 years of experience in property mitigation and restoration, PuroClean Professional Services has earned a reputation as "The Paramedics of Property Damage." We do more than clean up after a property disaster. In response to every emergency, we provide a combination of exceptional property mitigation services delivered with an equal degree of compassion. We help rescue homes. We put businesses back on their feet. We help you get back to your life.

We are on call 24 hours a day, 7 days a week to provide emergency mitigation services.

866-944-PURO (7876)

"I would recommend them to others" - M. Harper (Akron)

"Very helpful and professional. I would recommend them without any hesitation" - A. Lux (Westlake)

"Absolutely outstanding - very professional, would definately recommend to anyone. Service was way beyond my expectations" - J. Szpak (Hinckley)

"PuroClean did a great job by responding to our needs. They took their time and did a thorough job as well as kept us informed about the progress of the clean-up. They came by everyday to check the water levels and moved equipment around. I would recommend them to someone who may experience the same problem" - D. Dickens (Northfield)

"Very professional and compassionate. Great communication and updates. Every question was answered promptly. Highly recommended" - M. Swenskie (Seville)

"Your company has the best customer service I have ever experienced! I always have to fight with companies to get what I asked for. You guys go above and beyond! I have told everyone I know how great you are! Thanks so much! Everyone at PuroClean was great. Starting with Emilio with that late night call and picking up the keys. Mark, George, and Isaac for coordinating with HVAC and electricians to be met at the house when I couldn't be there. You all were compassionate with the situation and did everything to make it easier to me. I have never been treated so well, it made a horrible situation the best experience I have had in customer service! Excellent follow-up!! Thanks!" - T. Berg (Chardon)

"The team from PuroClean were very respectful and compassionate to our needs. They presented themselves in a presentable manner. We were very pleased with their prompt and experienced professionalism" - K. Sidel (Strongsville)