5 Dimensions of Customer Service for Any Business

Dimensions of Customer Service

 

Customer service is the lifeblood of any business. You can reduce rates and slash prices to bring in as many new customers as you want, but unless you can retain some of those customers, your business won't be profitable for long.


We would like to share some interesting results from a national poll regarding the five most important elements of customer service.

5 Most Important Dimensions of Customer Service

1. Reliability
a. Do what you say you're going to do.
b. Do it when you say you're going to do it.
c. Do it right the first time.

2. Responsiveness
a. Answer your calls or respond in a timely fashion. But mainly, answer your calls so I can speak to a live person.
b. Speed. Respond quickly so I feel reassured.

3. Valued
a. Make people feel as though they are your most important customer. Don't say or imply you are too busy with anything or anyone else. Make their concern your only priority.

4. Empathy
a. "I'm sorry for your experience.... So that I can help you better, would it be okay if I ask you a few questions?" The sincere use of empathy reassures people you care and puts them at ease.

5. Competency
a. Knowledge and exeperience is a necessity for any reputable business to be taken seriously.

PuroClean Professional Services
NE Ohio's "Paramedics of Property Damage
866-944-7876